Robust ThemeDec 09, 2019 2020-04-08 7:40
From Stumbles to Sprints: 7 Agile Coaching Insights for Overcoming Team Challenges
The road to agility has bumps. As an agile coach, you undoubtedly face challenges as teams struggle to embrace new ways of working.
How can you guide teams through the rockier parts of the agile journey?
Here are 7 coaching insights for overcoming common team stumbling blocks:
1. Listen Deeply to Uncover Root Causes
Don’t make assumptions! It's important to listen deeply to uncover the root causes of team challenges. Avoid making assumptions or jumping to solutions. Instead, have regular one-on-one conversations to build trust and allow team members to share sensitive topics they may not bring up in a group setting. Listen with empathy, asking questions that reveal motivations and fears influencing behaviors.
Pay attention to emotional friction and address relational issues openly before trying to optimize processes. Building trust comes first. Notice when interactions feel inauthentic and facilitate vulnerability-building activities. Observe body language during meetings and speak privately afterwards with those who seem tense. When problems arise, listen compassionately to all perspectives before reflecting back what you heard without judgment.
Honor people's stories - each person has reasons behind their behaviors. With deep, non-judgmental listening, you can uncover dysfunctions, hidden conflicts and create psychological safety to then coach the team through transformative change.
2. Cultivate Psychological Safety
Strive to cultivate an environment of psychological safety on your teams to enable open and constructive debate during retrospectives. Team members need to feel comfortable voicing opinions, being vulnerable, and taking interpersonal risks without fear of negative consequences.
Start by modeling this yourself - show your own vulnerability, admit mistakes, and validate diverse perspectives non-judgmentally. Use liberating structures like 1-2-4-All to gather broad input.
Discourage domineering behaviors and draw out quieter voices. When conflict arises, mediate respectfully, re-affirming the team's common goals. Celebrate small wins and reinforce speaking up. Make it clear you reward courage, not just results. With persistent effort, you can foster a truly safe space for the crucial debates, dissent, and truth-telling required in agile retrospectives. The team's ability to inspect and adapt depends on it.
3. Focus on Continuous Improvement
An important mindset to instill is that agile adoption is not a one-time event, but rather an ongoing process of continuous improvement. Help teams embrace regular feedback loops to drive incremental progress.
Start by setting the expectation that their first attempts will be imperfect. When early efforts inevitably struggle, resist reverting to old ways. Instead, use techniques like retrospectives to uncover what worked and what didn't. Celebrate small wins and insights gained. Treat missteps as learning opportunities, not failures.
Institutionalizing short feedback cycles creates a safe space for teams to regularly inspect their processes and adapt. This prevents agile practices from ossifying into compliance exercises. Continuous improvement is fueled by curiosity, patience and persistently asking "how could we do better?" With this growth mindset, teams can gradually improve, refine, and get closer to realizing agile's full benefits. They will come to view agile not as an end state, but rather an endless journey of self-improvement.
4. Promote Small Wins
Recognize that large-scale agile transformations can feel overwhelming for teams. Big changes are daunting. To build momentum, actively look for and promote small wins, especially early on.
A small win could be a team's first successful sprint planning meeting or retrospective. Celebrate it. Draw attention to any positive outcome, no matter how minor it may seem. Highlight how it is bringing the team closer to their goals. These small successes create positive reinforcement and belief that the team is moving in the right direction. This galvanizes the energy and buy-in needed to propel larger changes forward.
Without small wins, negativity and change fatigue set in quickly. So persistently look for the "bright spots" where things are improving. Make those visible. Remind people of the progress made. When you promote enough small wins, over time the compounding effect is enormous. The journey of a thousand miles begins with a single step - make sure to celebrate that first step.
5. Customize to Team Dynamics
Recognize that each team has unique dynamics, strengths and needs. There is no one-size-fits-all agile formula you can apply to every team identically. Instead, spend time closely observing how the team interacts. Notice the influencers, the skeptics, the harmony-seekers.
Assess the team's working style - are they boisterous or quiet, philosophical or tactical, early adopters or resistant to change? Based on your observations, customize your coaching approach to optimize their engagement and cohesion.
For example, a team of outspoken debaters may thrive with lively back-and-forths during retrospectives while a more conflict-averse team may benefit from anonymous techniques. Lean into the team's natural energy and style. Draw out more passive teammates while curtailing dominators.
Your role is to assess the dynamics of each unique team and adapt accordingly, rather than forcing them to conform to "textbook" agile. Meet them where they are. Working with their strengths and preferences, not against them, will catalyze the necessary buy-in and enthusiasm for agile to take hold.
6. Develop T-Shaped Skills
T-shaped skills promote smooth collaboration and flexible task assignment. This means nurturing both broad general knowledge across disciplines as well as deep expertise in their specific roles.
Cross-train people and provide learning opportunities to help them gain basic competency in adjacent roles. A back-end engineer might shadow customer service for a day, or a product manager might try facilitating a sprint retrospective. This cross-pollination builds empathy, communication, and big-picture perspective.
Team members with T-shaped skills can smoothly collaborate with broader groups. Their breadth augments their specialized depth. This fluidity also enables more flexible assignment of tasks. When one person is out, someone else can temporarily take over their work without major disruptions.
T-shaped skills exemplify the agile mindset of reducing silos and working across boundaries. As a coach, promote this by modeling it yourself, assigning stretch opportunities, and making space for skill-sharing. Over time, you will cultivate a nimble team with interdisciplinary abilities primed for agility.
7. Lead by Example
Recognize that actions speak louder than words. To motivate teams to fully embrace agile ways of working, you must lead by example and model the agile values yourself. Walk the talk. Demonstrate trust in the team's autonomy. Practice radical transparency by admitting your own mistakes and imperfections.
Treat every team member with great respect, especially when disagreements arise. Promote collaboration over competition. These actions, more than any lecture, will nurture the intrinsic motivation required for agile to take root. Teams are quick to detect hypocrisy or empty platitudes. They will only open up with vulnerability if you demonstrate it first. So reflect honestly on areas where you need to improve in living the agile principles. Then improve.
Teams will follow your behavior, not just your instructions. Shape the environment and culture you want to see by embodying it daily. When you consistently walk the talk, you establish credibility. Your integrity and sincerity will inspire teams to uphold the values. They will believe the change is possible because you have shown it is possible. Lead by example at every step, and agile ways of working will organically follow.
While progress isn't always linear, perseverance pays off. With time and the right support, teams can leap hurdles to achieve agility breakthroughs.
For me personally, my coaching journey has been filled with failure and learning. The failures fueled my desire to be a better coach for the people I coach. I didn’t go down this path alone; I accessed training, mentoring, as well as engaged with coaches to help me build my coaching skills. All of this made me a better coach, better able to listen, better able to ask the appropriate questions, better able to tap into the intrinsic motivations of the people I served. You can do the same! Invest in yourself and fulfill your passion for coaching.
Transform your company's agile journey. Invest in yourself and book a call to learn more about how coaching can benefit you, and your company.